JOB DESCRIPTION
• Administration of DG-specific infrastructures, systems and services, such as file and print-services, RDS service, DG-specific systems and software and hosted applications.
• 2nd level support and maintenance.
• Installation and configuration of system components and server software, including patch management.
• Operating and monitoring of infrastructure, systems, servers.
• Configuration management tasks & procedures.
• Incident management, Change enablement, Request fulfilment, Problem management definition, analysis and resolution.
• Preliminary diagnosis of software and hardware problems, also in co-ordination with the central IT departments.
• Advise in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive tasks, security.
• Coordinate with hosting services.
• Coordinate with database management teams.
• Scripting & configurations in context of systems & infrastructure.
• Handling of backups and restore operations of systems & infrastructure.
• Participate in defining and documenting configuration of systems & infrastructure.
• Participate in defining and documenting operational procedures.
• Participate in architectural design/reviews.
• Draft technical content for knowledge base for use of upstream support teams.
• Evaluation and implementation of security standards.
• Security administration and monitoring, in adherence to the security rules imposed by the Commission’s central security service (complemented by local rules where needed); under supervision of the SSO (System Security Officer) and LISO (Local Information Security Officer).
• Participation in coordination and project meetings.
• Write of technical documentation and procedures.
KNOWLEDGE AND SKILLS
• Autonomous
• Strong organisational and time-management skills
• Ability to apply ITIL processes or similar
• Very good communication skills with technical and non-technical audiences
• Attention to details
• Analysis and problem-solving skills
• Very good knowledge of user interface ergonomics
• Ability to give business and technical presentations
• Ability to apply high quality standards
• Capability to write clear and structured technical documents
• Ability to participate in technical meetings and good communication skills
SPECIFIC EXPERTISE
• Excellent knowledge of Unix/Linux operating systems in the versions used in the Commission (Windows/Unix/Linux).
• Knowledge of Windows operating system in the versions used in the Commission.
• Knowledge in backup and storage technologies
• Knowledge in Network administration
• Knowledge in Oracle environment
CERTIFICATIONS & STANDARDS
• ITIL certification
If you or anyone you know matches this profile and is interested this opportunity.
Please message or send cv careers@zetazsystems.com