Onboarding manager

Responsibilities

• Customer relationship management aiming at the adoption of digital solutions
• Creation of stakeholder maps or similar
• Creation of adoption dashboards and reports
• Overseeing the adoption journey of several types of stakeholders
• Resolving stakeholder complaints quickly and efficiently
• Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions
• Identifying the services needed to ensure stakeholder satisfaction
• Autonomously turn communication objectives into strategies, tasks and activities and oversee /contribute to their implementation

• Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)
• Creating and enforcing plans that help meet the needs of stakeholders
• Reporting to relevant structures

Knowledge And Skills

• Knowledge of customer relationship management practices and tools
• Knowledge in using tools to build stakeholder maps
• Knowledge in using tools to build adoption dashboards and reports
• Knowledge in analysing customer segments, e.g., experiencing a specific product problem
• Experience in the use of SPM tool and Microsoft Office Tools (e.g., PowerPoint)
• Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.
• Strong interpersonal skills and ability to understand what each stakeholder wants and needs
• Aptitude to foster positive relationships
• Problem-solving attitude
• Excellent communication skills
• Ability to prepare clear and well-structured documents, and presentations
• Teamwork and leadership skills, including ability to work in a friendly, organised, and well-structured manner also under pressure
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;

• Ability to participate in multilingual meetings;
• Ability to work in multi-cultural environment, on multiple large projects;
• Excellent Team Player
• Ability to understand, speak and write English (C1 level);
• High degree of discretion and integrity is required as the applications managed and manteined contain personal and confidential data

Specific Expertise MANDATORY

• Proven experience in HR business domain in large organisations.
• Experience in implementing ServiceNow for large-scale organizations, including HR Service Delivery
• Proficient in creating, configuring, and customizing ServiceNow applica